We respect your privacy, and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.
The houseofcbonlineshop.com family of companies takes seriously the protection and proper use of your personal information, including social security numbers. In this policy, we may use “we,” “our,” “us” and ” houseofcbonlineshop.com” to refer to the houseofcbonlineshop.com family of companies.
houseofcbonlineshop.com does not share customer information (including email addresses) outside the houseofcbonlineshop.com family of companies unless it is necessary to provide you with products or services available from houseofcbonlineshop.com. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of houseofcbonlineshop.com or as required or permitted by law.
Even within the houseofcbonlineshop.com family of companies, we restrict access to your information to those individuals who need it to provide you with products or services available from houseofcbonlineshop.com. Any third-party companies we use to provide you with products or services are required to keep your information secure and confidential.
In this policy, “personal information” means any information by which you can be identified or contacted, such as your name (first and last), address (city, state, zip), email address, telephone number, etc.
This Privacy Policy governs your experience in our stores and on this website unless otherwise indicated.
Categories of Information We Collect
We collect personal information when communicating or interacting with you through houseofcbonlineshop.com, our stores or the houseofcbonlineshop.com family of companies. Some examples include:
registering for a shopping account, Wish List or Product Review account on our website
when you request that merchandise be sent to you or others, make purchases or returns with us, place an order with us online, via phone, mail, email or fax, or request an e-receipt
fulfilling orders you place and delivering packages
requesting content and communications from us or when offering recommendations to you
subscribing to houseofcbonlineshop.com Email Updates or other communications from us or managing your preferences with us
your Financial Account numbers when transacting with you
interacting with our websites or mobile sites, mobile applications and services
when you participate in any of our programs such as contests, sweepstakes, surveys, etc.
when you apply for employment which may include your social security number or social insurance number
working with our salespeople who assist you with your fashion needs and purchases
through communications with you, or through the houseofcbonlineshop.com family of companies
when you are recorded by in-store cameras used for safety, security and operational purposes, such as to measure traffic patterns in our stores
contacting us with a comment, question or complaint
We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you. We may combine all information we collect and we may disclose this information within our corporate family of companies or our service providers. When you visit our websites we may also gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses or other device identifiers, browser information, Internet Service Provider (ISP), operating system, location, date/time stamp and clickstream data.
How We Use Your Information
We use the personal information that we and our service providers collect to conduct our business and to provide you with the best possible products, services and experience. We may collect and use your information to provide you products and services, notify you of product recalls or safety issues, process and respond to your application for current or future career opportunities, process membership requests when you apply or otherwise administer your participation in our programs, to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, to personalize your experiences, if you ask us to, send you marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events. We also use your personal information for our everyday business purposes such as security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.
How We Share Your Information
To best serve you, we may share your personal information with other members of the houseofcbonlineshop.com family of companies and with service providers that provide support services to us or that help us market our products and services, administer our programs, operations, fulfill your requests, surveys, contests, sweepstakes and product reviews, or provide you with membership information.